United Airlines announced it’s willing to increase the limit up to $10,000 on payments they’ll offer to customers who surrender their seats on oversold flights. They also plan on increasing training for their employees, this comes after the fallout the airline received when a video surfaced of a passenger being violently dragged from his seat.
CBS LOS Angeles reports that United has also vowed to reduce, but not entirely eliminate overbooking, which is a common practice of selling more tickets than there are available seats on the plane.
On Thursday the airline made the promises after they released a detailed report describing the mistakes that were made on April 9th ,that led to a 69-year-old passenger be dragged out of his seat by three airport security officers on a United Express plane in Chicago.
United hasn’t released any info on whether or not ticket sales have dropped since the dramatic incident, but the airline’s CEO admits it could be damaging.
Oscar Munoz told The Associated Press, “I breached public trust with this event and how we responded.” He went on to say, “People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”
In order to keep their customers, United announced that it wont call police anymore to remove passengers from their overbooked flights. And they now require that all airline crews that are traveling for work to check in sooner.
The airline added other new policies which include:
— Starting Friday they will raise the limit on compensation to $10,000 for customers who give up their seats. That’s the maximum amount and it remains unclear how many, if any, passengers would see that much. The current limit is $1,350.
— Now they will send displaced passengers and crew members to nearby airports, that way they can be put on other airlines or car transportation will be arranged for them so they can get to their destinations.
— United will also give gate agents annual refresher training to better deal with oversold flights. Oscar Munoz said he wants agents and flight attendants to get more help as well at de-escalating tense situations.
Although it wasn’t a factor in this month’s incident, United said that starting in June it will now pay customers $1,500 with no questions asked if the airline loses their bag.